Privacy policy

This Privacy Policy describes how Dr. Neha Bhandari ("we", "us", or "our"), operating through drnehabhandari.com, collects, uses, shares, and protects your personal information when you visit our website, purchase our products or services, or interact with us in any way. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of personal and non-personal information:

  • Personal identification information: Name, email address, phone number, billing address, and shipping address

  • Payment information: Card details or UPI information processed securely by Razorpay; we do not store your payment credentials on our servers

  • Health and wellness information: Information you voluntarily share when booking consultations, programs, or wellness services

  • Usage data: IP address, browser type, pages visited, time spent on site, and referring URLs

  • Communication data: Emails, messages, or form submissions you send us

  • Cookies and tracking technologies: Data collected through cookies, web beacons, and similar tools

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfil your orders, appointments, and service bookings

  • To process payments securely via Razorpay payment gateway

  • To communicate with you about your purchase, consultation, or programme

  • To send you transactional emails, booking confirmations, and receipts

  • To send you marketing communications and newsletters (only with your consent)

  • To personalise your experience on our website

  • To improve our website, services, and content

  • To comply with legal obligations and resolve disputes

  • To detect and prevent fraudulent transactions

3. Payment Processing & Razorpay

All payment transactions on drnehabhandari.com are processed by Razorpay Software Private Limited ("Razorpay"), a PCI-DSS compliant payment gateway authorised by the Reserve Bank of India (RBI). When you make a payment:

  • You will be redirected to Razorpay's secure payment interface

  • Razorpay collects and processes your payment data in accordance with their Privacy Policy (https://razorpay.com/privacy/)

  • We receive only a transaction confirmation and masked payment details

  • We do not store, transmit, or have access to your full card or banking credentials

Razorpay's use of your information is governed by their own privacy policy and terms. We encourage you to review them.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share your data only in the following circumstances:

  • Service providers: Payment processors (Razorpay), email service providers (Systeme.io), cloud hosting services, and scheduling platforms that assist in delivering our services — all bound by confidentiality agreements

  • Legal requirements: When required by law, court order, or governmental authority

  • Business transfers: In the event of a merger, acquisition, or sale of all or part of our assets

  • Consent: When you have explicitly given us permission to share your information

5. Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies we use:

  • Essential cookies: Necessary for the website to function properly

  • Analytics cookies: To understand how visitors interact with our website (e.g., Google Analytics)

  • Marketing cookies: To deliver relevant advertisements and track campaign performance

You can control cookie preferences through your browser settings. Disabling cookies may affect certain functionalities of the website.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Payment transaction records are retained as required by RBI guidelines and Indian tax laws. You may request deletion of your data by contacting us, subject to legal retention requirements.

7. Data Security

We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your personal data. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

8. Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Withdraw consent for marketing communications at any time

  • Opt out of data collection by certain third-party services

To exercise any of these rights, please contact us at hello@drnehabhandari.com.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the revised policy.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

13. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Dr. Neha Bhandari

Email: hello@drnehabhandari.com

Address: Gurgaon, Haryana - 122001, India